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Inspire HR heart rate information inaccurate

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‎03-30-2020 16:44 - last edited on ‎04-10-2020 07:30 by Moderator Alum

‎03-30-2020 16:44 - last edited on ‎04-10-2020 07:30 by Moderator Alum

Had issues inviting friends but that issue got resolved. Now every sense we were troubleshooting to fix the friend invite thing my bpm reading doesn't work.

 

It's just grey with a blank reading. It's not because of where it's at on my wrist. I have tried numerous spots on both wrist. It's also not because if a spike in heart rate or anything if that nature because this gas been going on for 36 hours now.

 

This affects the monitoring of my sleep and the acknowledgment of my workouts.

 

 

Moderator edit: subject for clarity

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‎04-10-2020 07:31

‎04-10-2020 07:31

Welcome to the Community, @KyleH..

 

I am sorry for the delay in respond, due to recent events affecting our operations, support options are limited and wait times are longer than usual. 

 

Now about the heart rate issue you are experiencing, I recommend taking a look at the help article: What factors can affect my heart-rate reading on my Fitbit device? and follow the tips provided there.

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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