Welcome to the Community, @HeatherLincoln.
I am sorry for the delay in respond, due to recent events affecting our operations, support options are limited and wait times are longer than usual.
Now regarding your notifications issue, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.
In the meantime, let me know if you need anything else. 🙂
Alejandra | Community Moderator, FitbitIf you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer