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Inspire HR losing steps

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‎03-07-2021 10:18 - last edited on ‎03-08-2021 15:10 by

‎03-07-2021 10:18 - last edited on ‎03-08-2021 15:10 by

Hi, like others I've had problems with activity minutes disappearing but also my steps disappear. So I had over 8,000 when I synced when I got back from a walk this afternoon now I have 7,325. Once they go they go from both the app and the watch. I did a live chat and restart this morning, just wondering if anyone else has this problem?

 

 

Moderator edit: subject for clarity 

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‎03-08-2021 15:13

‎03-08-2021 15:13

Welcome to the Fitbit Community, @Craftyclaire.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I appreciate your efforts contacting our Support team. If you still need help, please feel free to contact our team back as they have already all the details and special tools to continue assisting you. 

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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