Inspire screen is blank

[Bmilne]

Hi, so my inspired has just died so it seems....according to the app I have 52% batt life, but it isn't responding to charger, won't switch on, won't do anything, any help.please?! Thank you 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Bmilne It's great to see that you've visited the Fitbit Community!

Let me help you with this. Try restarting your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
3. Press and hold the button or buttons on your tracker for 5 seconds.
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Hope this helps.

[Ladybuggmama]

When my fitbit inspire does this...Ive learned to just change the clock display from the app on my phone... It updates the clock image and then works again...hope that can help you!

[Bmilne]

Thanks so much!Will try that as everything else has failed so far...xx

[JLafleur]

I just tried this and it didn’t do anything. My screen is still not working. 

[JLafleur]

I tried this several times and nothing happened. Starting to get really frustrated. 

[AlvaroFitbit]

@Ladybuggmama @JLafleur It's good that the community is growing! 

@Ladybuggmama thank you for sharing this tip with the Community, hopefully this will help @Bmilne .

@JLafleur sorry to hear about this. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around.

[Bmilne]

Hi guys,


Thanks for the tip but it's still dead as a dodo!!! Can't get it on, don't
really know what else to do as I've had it 2 years now, was a gift so no
receipt or anything....

[AlvaroFitbit]

@Bmilne thank you for the update. Regardless of the receipt I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.