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Inspire HR malfunctioning replacement

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‎12-16-2020 12:44 - last edited on ‎12-17-2020 10:59 by

‎12-16-2020 12:44 - last edited on ‎12-17-2020 10:59 by

I just received a replacement for my Fitbit inspire hr under warranty. The one they sent arrived today and the green light never lit up and it doesn’t measure heart rate. Am I going to have to return this and wait over month for another replacement? Just wondering if anyone has experience with multiple returns on a single product warranty or experience with a malfunctioning replacement. 

 

 

Moderator edit: subject for clarity 

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‎12-16-2020 16:00

‎12-16-2020 16:00

I got my answer, it looks like they are sending replacement. 

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‎12-17-2020 11:06

In response to Suzmcelven

‎12-17-2020 11:06

Welcome to the Fitbit Community, @Suzmcelven.

 

I understand how you are feeling about this situation. I am glad to hear that our Support team is sending you a replacement. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience. 

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

 

Keep on visiting the forums!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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