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Inspire HR not receiving notifications

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‎12-11-2019 00:08 - last edited on ‎12-12-2019 07:22 by Moderator Alum

‎12-11-2019 00:08 - last edited on ‎12-12-2019 07:22 by Moderator Alum

I've had my Inspire HR for about 2 weeks now and despite being paired with my phone and syncing I still don't receive any notifications from my phone. Is there something I need to check in my settings to overcome this or is my phone too new (Galaxy Note 10+)?

 

 

Moderator edit: subject for clarity

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5 REPLIES 5

‎12-11-2019 01:10

‎12-11-2019 01:10

Hi @JakiB69 I just saw THIS comment this morning. I know it isnt the same phone as yours, but they are both Samsungs, so give the suggestion a try. Good luck!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-11-2019 01:21

In response to NellyG

‎12-11-2019 01:21

Hi
Thank you for the link but it still doesn't work. May need to go straight
to Fitbit for help and advice as can't return it now as it's been linked
and used. 👍
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‎12-12-2019 07:23

In response to JakiB69

‎12-12-2019 07:23

Welcome to the Community, @JakiB69 and @NellyG, thanks for the input.

 

I appreciate all the efforts in trying to fix this notifications issue and for letting us know about it.

 

We are aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-15-2019 12:40

In response to AlejandraFitbit

‎12-15-2019 12:40

Please can you tell me when the issue will be fixed in relation to receiving notifications from my phone to my Fitbit as I feel as if I have been duped and mislead about what the fitbit can actually do.  I feel I have wasted my money.

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‎12-15-2019 16:08

In response to JakiB69

‎12-15-2019 16:08

I to have problems with notifications  but don't feel duped there is alot of good things about the Fitbit calculating steps, log in your meals, heart rate,and tracks sleep and also community support. So don't give up.Using the Fitbit has actually helped me in reaching my goals as far as health and weight. 

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