Inspire HR not recognizing exercise, when manually logging, steps are disappearing

[Meggs81]

My Inspire HR did not automatically recognize my 40min/4500 step walk as exercise when I synced it to my phone. I manually logged the walk and when I did that, it took away the active minutes, the distance and some of the steps (went from just over 10000 steps to just over 8000). When I delete the exercise I added, it returns to how it was. My Fitbit battery was low. I’ve done a hard reset. It still doesn’t account for the exercise (and it’s going to bother me if I don’t have my 7 out of 7 😆). Thanks.

[AlvaroFitbit]

@Meggs81 It's nice to have you on board!

Let me help you with your Inspire HR not detecting your activities. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can use the activity mode on the device itself to record your activity. Also when you manually logged an activity this will overwrite the data on your account and the calculation may be lower than the data that your tracker recorded.

Let me know how it goes.