Inspire HR not responding

[Lau.reap]

I got my Fitbit Inspire HR 1 year and half ago. Since 3 days is dead, it doesnt work anymore. I need help please.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome back to the Community forums, @Lau.reap. 

Thank you for the information provided regarding the problem that you've been experiencing with your Inspire HR. 

Could you please provide a few extra details about what you've been experiencing? Is the device not charging or the display remains completely black although the device is charged. 

In the meantime, if this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the restart procedure described here. 

Hope this helps, I'll be around. 

[Lau.reap]

Hi, thanks for your answer, its all black even after 24 hours charging it. All black, dead. The warranty its 2 years right? (My Fitbit is 1'5 years old). What i need to do for send it to you for repair please? Thanks so much.

[DavideFitbit]

@Lau.reap Thank you for your reply and confirming that you already tried all the troubleshooting steps suggested. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day. 

[hhudler]

Hello @DavideFitbit 

Can I create a case as well. I am having similar troubles

[DavideFitbit]

@hhudler Thank you for your reply and confirming that you are experiencing the same inconvenience with your Inspire HR. 

I've been informed that you already contacted the Customer Support team and they've provided you with some instructions about this problem. 

Have a great day. 

[mmfit01]

 Me too. Sigh. I'll try suggestions but just doesn't seem to want to charge. 

[DavideFitbit]

Welcome to the Community forums, @mmfit01. 

In this case, since you already tried all the basic troubleshooting steps mentioned earlier and the device is still unresponsive, I recommend that you get in touch with the Support team for further assistance so they can let you  know how to proceed. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.