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Inspire HR not syncing and tracking steps

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‎11-01-2020 06:29 - last edited on ‎12-25-2020 13:18 by Fitbit Moderator

‎11-01-2020 06:29 - last edited on ‎12-25-2020 13:18 by Fitbit Moderator

I’m not terribly impressed with my Fitbit inspire HR!   It stops syncing throughout the week and then fails to count any steps etc! It doesn’t gauge my cycling trips as miles but steps even though I set it to “bike” beforehand on my phone and Fitbit!   It also randomly flags people’s birthdays on Facebook but people that I’m not friends with?   I have to change my calendar settings on my phone to stop them even though my phone settings are as I want?  Any suggestions?  It’s too late to return it unfortunately! 

 

Moderator Edit: Clarified subject

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‎12-25-2020 13:24

‎12-25-2020 13:24

@jubagsBrazier Welcome to the Fitbit Community. Thanks for the details mentioned. 

 

I see where your disappointment is coming from. Please try this syncing troubleshooting. 

 

Regarding your inquiry about tracking workouts, double check you're following this procedure to track them with SmartTrack or with the Exercise app. Additionally confirm that your notifications are properly set on your phone. 

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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