Inspire HR not syncing

[Nicolehensley90]

Ok so maybe you guys can help. I can not get my Fitbit to sync up with the app. I have had it about six months only had this issue a few times in the beginning the past month it takes it hours of trying multiple times then it will sync. The past week I can not get it to sync up, tried deleting the app then reinstalling it didn't help I'm out of ideas minus factor reset of my Fitbit, which I don't want to do. Any guesses how to fix this

Moderator edit: format

[Odyssey13]

Hi @Nicolehensley90  

Which phone do you have and is it on the list of compatible devices? click to see

You try anything here on the article for trouble syncing? see if any of this helps - click to read

[DavideFitbit]

Hi, it's good to see you around the Community forums for the first time @Nicolehensley90.  Sorry for the late response. 

Thank you for all the details that you've provided regarding your Inspire HR that is not syncing. 

Let me know if you were able to resolve with the steps @Odyssey13  mentioned earlier. I've also been informed that you already contacted the Customer Support team for further assistance with this, so you should be getting a reply soon as well. 

Please keep me posted on the outcome.  

[AlessiaP88]

Hi, my Fitbit just won't sync. 

It's a regular thing. Every single day I have to update, restart, force the app, turn on and off the Bluetooth at least 5 or 6 times, before it finally sync. 

I honestly don't understand. The app is up to date, the phone is supported, FitBit has done its update just some 10 days ago when I bought it.. I'm just really disappointed. 

--------------------

@DavideFitbit i have the same problem, i posted about it the other day but I still haven't got an answer.

I would like to contact the customer service as I'm honestly quite fed up with having to try to sync manually several times a day. 

In the app, it says that the customer service it's only available via Twitter (or here in the community, but it's the third time I have problems in barely two weeks since I got my Fitbit..) but I don't have an account nor do i intend to open one just to get in touch with them. 

Please advise. Thank you. 

[DavideFitbit]

Hi, thank you for sharing this information regarding the trouble you've been having to sync your data and all the steps that you've tried so far @AlessiaP88. I'm sorry to see that you continue to experience the same difficulty. 

Before considering other options or forwarding your information to the Support team, could you please confirm if you already tried all the steps mentioned earlier by @Odyssey13, the ones listed in this article? 

Please keep me posted. 

[AlessiaP88]

Yes, i have to go through all those steps at the very least once a day.
Sometimes it sync before I go through them all, sometimes earlier, but one
thing remains: the FitBit does not sync automatically, i have to do it
manually and i have already lost data because I assumed it did sync.
I have had the FitBit since two weeks only