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Inspire HR not tracking stats

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‎07-24-2020 17:47 - last edited on ‎07-24-2020 20:46 by Fitbit Moderator

‎07-24-2020 17:47 - last edited on ‎07-24-2020 20:46 by Fitbit Moderator

My fitbit is not tracking my steps 

 

Moderator Edit: Clarified subject

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‎07-24-2020 20:46

‎07-24-2020 20:46

Hi @Jools333, welcome to the Community Forums!

 

Thanks for your post. If your Inspire HR is not tracking information, I recommend you to follow the next steps to perform a restart process:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Let me know if the issue persists. 

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