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Inspire HR not updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 20:42 - last edited on ‎12-30-2019 08:52 by Moderator Alum

‎12-28-2019 20:42 - last edited on ‎12-30-2019 08:52 by Moderator Alum

iPad Pro 9.7” 

iOS 13.3

Christmas gift Inspire HR

 

Tracker/device will not update.  And yet it constantly reminds me “tracker needs setup”!  I have followed all of the posted steps, rebooted the iPad, rebooted the Fitbit, turned Bluetooth on and off, removed and reinstalled the device, removed and reinstalled the app.  Hours wasted looping through this on this useless brick.  How and why do you sell a device that won’t work out of the box?

 

Before I dumpster this generous gift, anyone have any new ideas?  Right now it’s junk.

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎12-30-2019 10:34

‎12-30-2019 10:34

Nice to see that you're digging into the Fitbit Forums @MaxSad, let me give you a warm welcome to our community.

 

Thanks for all the details about the issues that you're having with your Inspire HR. You did a great job checking other posts related to this issue. I really appreciate all the troubleshooting steps that you've tried until now. Sorry to hear those steps didn't work for you. I've requested to our support team to create a case on your behalf. You should soon receive an email from customer support. They will be glad to give you a hand with this.

 

I'll around in case that you need anything else.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎01-06-2020 05:20

‎01-06-2020 05:20

I cannot find a manual for my Fitbit Inspire because I cannot find the model number.  I no longer have the packaging.  It had no information anyway.  My Fitbit keeps saying www.fitbit.com/setup and noting else.  I have gone through setup three times, and still have no results I can see.  What am I doing wrong and is there a NUMBER for my Inspire model?

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