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Inspire HR not working properly

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‎01-09-2020 15:04 - last edited on ‎01-10-2020 14:06 by Moderator Alum

‎01-09-2020 15:04 - last edited on ‎01-10-2020 14:06 by Moderator Alum

Got a fitbit HR two days ago. Everything was working great. Only downside I noticed was inaccurate step count.

 

However, now, it either doesnt sync, says it syncs and doesnt, doesnt pair and on top of that, doesnt send social notifications.

 

I have tried all the common tricks; clearing cache, uninstalling and reinstalling, resetting fitbit, unpairing devices and pairing them again, and turning off and on the bluetooth. Nothing has changed. 

 

Any help would be appreciated, very close to refunding it.

 

Moderator edit: Subject for clarity

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‎01-10-2020 14:06

‎01-10-2020 14:06

It's great to see you around @Fitnessnewbie1. Sorry about what happened to your Fitbit Inspire HR.

 

Thank you for sharing the steps that you've already tried. We strive for excellent customer service, and customer satisfaction remains our number one goal.  I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Let me know if you have questions about it. 

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