Inspire HR - port on one end it’s broken and will not received the band

[Jojina]

Had for less than 4 months and Fitbit port on one end it’s broken and will not received the band . Can I get a replacement? Help please?

[steraser]

Yep, my 3rd one has broken.  So--3 Fitbit Inspires in 2 years--they did replace one free.  Pretty disappointed that they are not addressing the issue.  I just superglued the band on this one and it works fine, although, I will never be able to replace the band should it fail or if I want a different color.  

[jgol]

Same her and Fitbit support couldn't care less.  One side of mine is like it decayed so the the pin can not stay in.  Support offered me 35% discount to buy another one.  This is my 2nd Fitbit!  The first just died.  Really???  I will not make another purchase from a company that refuses to stand by their product!  Ridiculous.  I am so furious!

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Same her and Fitbit support couldn't care less.  One side of mine is like it decayed so the the pin can not stay in.  Support offered me 35% discount to buy another one.  This is my 2nd Fitbit!  The first just died.  Really???  I will not make another purchase from a company that refuses to stand by their product!  Ridiculous.  I am so furious!

[DavideFitbit]

@jgol @steraser Thank you for taking the time to share your feedback and experience with this. I'm sorry to see that it wasn't possible to obtain a replacement wristband due to warranty limitations, even tough Support is ready to help with any problem you may experience with the product, they do need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Have a good day. 

[GabyRios62]

Hi, I bought mine in August 2020, and a few weeks ago one of the ports broke.  This is my first post and I haven't contacted support yet.  How should I proceed?

[DavideFitbit]

Welcome to the Community forums, @GabyRios62. 

Thank you for confirming that you have experienced the same inconvenience with your Inspire HR.  

In this case, the best way to get help for this problem is to chat with us online or give us a call so the team can provide you with further instructions. Click here to get connected. 

Have a great day. 

[jgol]

Fitbit was contacted and was no help whatsoever!  Once this Inspire actually dies, I will never purchase another Fitbit as customer service is not helpful and it seems that these devices are not made well.   All they want is for you to buy another Fitbit instead of helping to solve the problem!  Purchased new bands on Amazon that you can actually place the unit into and the strap is like a regular watch strap.  You would think Fitbit would actually make this band and use them instead of the cheap bands they  come with that break so easily.  Very disappointed in this company!

[DavideFitbit]

Thanks again for sharing your feedback, @jgol.  

[SilverLining42]

Same issue. 

[DavideFitbit]

Hi, thank you for sharing that you experienced the same inconvenience with your Fitbit device, @SilverLining42.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you some instructions. 

See you around. 

[SilverLining42]

They told me tough cookies & gave me a coupon. Thankfully I found a $5 band on Amazon that has a built in screen protector. So the Fitbit will just pop right back in. I’ve opted to go this route until I can save up enough money for a Garmin. This is by far not my 1st rodeo with my Fitbit failing due to a factory design error. But it will be my last. Apologizing for the inconvenience is lovely. But do you guys truly grasp what an inconvenience this really is? 1 month straight of hitting my daily goals. All streaks lost. To say this experience has been demotivating is an understatement. This company has really gone down hill. I’ve read the reviews on the Inspire 2 & I honestly don’t know how it hasn’t been recalled. I do appreciate the coupon. But it’s not enough to entice me into staying brand loyal anymore. 🤷🏼‍:female_sign:

[DavideFitbit]

Thank you for the information and for the feedback provided, @SilverLining42.  I'm sorry to see that it wasn't possible to obtain a replacement. 

Our team is always working to enhance your experience and your feedback is a big part of that process. This helps the team to continue improve the quality of products and services.