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Inspire HR screen / battery problem

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‎07-27-2020 06:39

‎07-27-2020 06:39

I’ve had my Fitbit HR since September 2019 but a couple of weeks ago the screen started to become less responsive to touch. A few days ago, it started switching screens with no touch at all and also the battery began to drain quickly - from fully charged to empty in less than one hour.

 

I’ve had a look through the forums and have tried resetting the Fitbit but unfortunately not having much luck. I have also tried to find an email address to contact directly (because it’s still within the one year warranty) but I haven’t been able to find one - hence this post. Any advice would be appreciated.

 

Thanks 

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6 REPLIES 6

‎07-30-2020 11:59 - last edited on ‎06-21-2025 04:51 by Fitbit Moderator

‎07-30-2020 11:59 - last edited on ‎06-21-2025 04:51 by Fitbit Moderator

@nataliefogg Thanks for stopping by!

Let me help you with your Inspire HR screen not working and thank you for troubleshooting this issue. Since the screen issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-23-2020 07:25

In response to AlvaroFitbit

‎08-23-2020 07:25

Hi

 

I am currently experiencing a similar issue on my one month old inspire HR. A few days ago, the screen became unresponsive as well as the battery suddenly get drain really quickly. Tired restarting and updating to the latest firmware but nothing seems to be working. Would you be able to advise on this? 

Thanks !

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‎08-23-2020 08:53

‎08-23-2020 08:53

I am having the same issue with lack of screen response and battery drain. I cannot swipe up or down, only side to side. 
thanks. 

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‎08-27-2020 21:27

In response to Eg_n

‎08-27-2020 21:27

Hi Mods/Admin

 

Is it possible to create a support ticket on my behalf?

since it is no longer possible to log a case via email.

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‎08-30-2020 09:58

‎08-30-2020 09:58

I am also having quick battery drain since the most recent software update. My battery used to last a week. Now, im

lucky to get 3 days, and it just shut off in the middle of last night. Lucky I wasn’t using it for a wake-up alarm. Please add me to be contacted personally about this issue.

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‎08-30-2020 12:32

In response to Khub

‎08-30-2020 12:32

My inspire hr shows nothing on the screen, even when it’s been charging. I took it off my iPad and then went to add it back on. It found it, but I couldn’t connect it successfully because the screen doesn’t show anything for the four digit code. I’ve only had it since Christmas and it’s been problematic from the beginning. If Fitbit would please contact me that would be great.

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