Inspire HR screen does not scroll

[Vaninacipriano]

Hi mi Inspire HR is not scrolling since a couple of days. I already restarted many times. Can you help me?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Vaninacipriano, it's great to see you in our Fitbit Community. Regarding the self scrolling issue that the screen of your Inspire HR has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

In order to avoid any confusion on my end, please confirm if you restarted your Inspire HR as described in this help article. If so, please try setting up your Inspire HR from scratch and see if the issue gets fixed after monitoring it for 24 hours.

Looking forward to your response.

[Vaninacipriano · Accepted solution]

Hi I've restarted many times using that method and wasn't solved. After a couple of hours the Fitbit logo with a 001 message appeared in my display, I restarted again many times and now it's not syncronizing (and neither scrolling)

[JuanJoFitbit]

Hi @Vaninacipriano, thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and find a solution. You will receive an email from them soon.

I'll be around if any question arises.

[Scatcat1]

Hello, my HR is doing the same thing. I have tried restarting multiple times, syching, and changing the clock face. Nothing works. How can I resolve?

[JuanJoFitbit]

@Scatcat1 Thank you for joining us in this thread and our Fitbit Community. Since the issue persists, even though you have tried to get it resolved before contacting our forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you around.

[Vanessa99]

I was having this same issue with my Inspire HR and tried all of the suggested solutions and nothing worked until this morning. I happened to have my watch paired to receive notifications and sms from my phone so when I received a notification it popped up on my screen and after that I was able to scroll through for a bit but after an hour the scroll stopped working again. If you have the notification app paired try that and see if it works. Hoping customer support might be able to help 

[JuanJoFitbit]

@Vanessa99 Thank you for participating in our Fitbit Community. Since you mentioned that your Inspire HR is unable to scroll again and you already tried the recommended steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you later.