Inspire HR screen doesn't move from clock face

[Sharoncita2404]

Hi. My Inspire HR is 8 months old and I'm having issue with it. Previously, I could scroll to choose the exercise on the list and now I can't scroll or do anything. It just remains stuck on the clock face. 

Any suggestions?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Sharoncita2404, welcome to our Fitbit Community. I totally understand how you feel about the screen issues that your Inspire HR has experienced.

In order to fix this issue, I'd like you to restart your Inspire HR as described in this help article. After this, monitor your Fitbit device and see if the screen works and scrolls properly.

Keep me posted on the outcome.

[Sharoncita2404]

Hi JuanJo and thanks so much for replying. 

I followed the instruction to reset my Fitbit and got the smiley face and nothing 😞

It still doesn't scroll through the menu or anything. 

[AliW81]

Same problem!! Totally bummed... Did you ever figure out the problem??

[Sharoncita2404]

Hey Ali. Up to now, nothing 😭

[LiliyaFitbit]

Welcome to the Fitbit Community, @AliW81. Thank you for your reply, @Sharoncita2404.

@Sharoncita2404 I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

@AliW81 I am sorry that you are going through the same situation, I understand how you are feeling. I would like to confirm if you've tried already to restart your tracker: How do I restart my Fitbit device?

Looking forward to hearing back from you.