Inspire HR screen flickering

[PhyllisTrouard]

New Inspire HR randomly scrolls, changes screens, and like to vibrates randomly, which of course wears down the battery life every few hours.

Today I see that I exercised most of the day, yay me, oh wait the Fitbit was on the table laying flat to charge because of the tiny cable that it came with. When I did put it on, I had 10,700 steps, got the little fireworks display and then it synced and said I only had 5,600 steps. I'm not sure what is going on, but restarting it a few times, updating the firmware and charging it multiple times do not seem to help.

Anyone have any suggestions? I can't even get it to stop scrolling and get the time to display most of the time.

Thanks,

Un-Inspired HR user

Moderator edit: subject for clarity

[NellyG]

Hi @PhyllisTrouard  I have flagged a moderator to come and help you 

[AlejandraFitbit]

Welcome to the Community, @PhyllisTrouard and @NellyG, thanks for the input.

I understand how are you feeling and appreciate all the efforts in trying to fix this screen issue. Since the steps you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

In the meantime, let me know if you need anything else. 🙂

[PhyllisTrouard]

Thanks NellyG!

[PhyllisTrouard]

Thanks @AlejandraFitbit and @NellyG . I'll watch for more info.