Inspire HR screen has died

[NixG80]

Not even had this one year. Screen has completely failed and won’t restart. Everything is still working in terms of tracking, charging and syncing, but can’t see anything in the screen. Do I need to come direct to you or claim on the warranty? Any other tips that might get it working again would be useful too. Very frustrating!

[Jgoulty]

Mine has done the exact same thing! Tried restarting several times over several days with no luck! 

[Bruce1955]

I too have a black screen but everything else seems to work. It's synced and tracking.

Is there a default button ?

[Bruce1955]

I too have a black screen but everything else seems to work. It's synced and tracking.

Is there a default button ?

[LiliyaFitbit]

Welcome to the Fitbit Community, @NixG80 @Jgoulty @Bruce1955.

@NixG80 I am sorry to hear about the frustration this situation has caused. Thank you for your efforts and the additional details. Before considering other options, please try the following:

1. Confirm the steps to restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?

@Jgoulty I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

@Bruce1955 Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I recommend trying to restart the tracker and change a clock face. Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Keep me posted on the outcome. 

[NixG80]

Thank you for the attempt to help. My app is up to date; it will still not restart and I have changed the clock face 3 times - it vibrates when loading as it should, but the screen is still completely black with no display at all. 

[LiliyaFitbit]

Thank you for your reply, @NixG80.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[NixG80]

Thank you

[LiliyaFitbit]

Thank you for your response, @NixG80.

You're welcome! I appreciate your feedback and look forward to getting you back on track. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you can share your experiences, make new friends and create new topics.

Keep on visiting the forums.

[Bruce1955]

Believe it out not my screen is back on.

I uninstalled my app and reinstalled. All my data was still there. You just need to remember your ID and :key: password.

Good Luck.  Kinda funny looking at a blank wrist.

[LiliyaFitbit]

Thank you for your reply, @Bruce1955.

This is great news and I hope you continue enjoying the Fitbit experience! Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!