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Inspire HR screen not working correctly

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‎07-04-2020 21:27 - last edited on ‎07-07-2020 21:08 by Fitbit Moderator

‎07-04-2020 21:27 - last edited on ‎07-07-2020 21:08 by Fitbit Moderator

I have been experiencing this with my device since the very beginning. I have tried plugging it in and holding the button until the smile lights up but that doesn't correct the issue.

Receiving notifications from my phone stopped working, I had to manually turn it back on again but am having the same issue. My watch will vibrate when I receive a message, I press the button and the screen flashes off so fast, I cannot read the message. The same is still happening when I press the button for the time.

Is there some way to fix this?

 

On a side note, I tried to send a direct message to the support page but it requires me to have a Twitter account, which I have no interest in having. I hope someone in the forum can help me out.

 

Moderator Edit: Clarified subject

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‎07-07-2020 21:08

‎07-07-2020 21:08

Hi @CANUCKinMUC, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, your effort troubleshooting your Inspire HR before to posting over here is also appreciated. Our Customer Support team informed me that they received your email about the issue you;re experiencing with your device and soon will provide you information to get you back on track. That said, please keep an eye on your email inbox because they'll be in touch with you soon.

 

Don't hesitate to contact me back if you need anything else. 

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