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Inspire HR screen stopped working

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‎01-17-2021 20:57 - last edited on ‎01-18-2021 13:21 by

‎01-17-2021 20:57 - last edited on ‎01-18-2021 13:21 by

Screen no longer changes or responds AT ALL . and yes, ive tried resets

 

Never will I ever purchase this product again. Haven't even had it a year

 

 

Moderator edit: subject for clarity 

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2 REPLIES 2

‎01-17-2021 22:26

‎01-17-2021 22:26

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-19-2021 06:17

In response to Odyssey13

‎01-19-2021 06:17

Hi @ARod12, welcome to our Fitbit Community. I totally understand how you feel about the screen issue that your Inspire HR has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

 

I'd like to know if your Inspire HR vibrates when you put it on the charger. In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your Inspire Hr for 2-3 hours and see if the screen turns on.

 

Thank you so much for your help @Odyssey13.

 

I'll be around if more assistance is needed.

JuanJo | Community Moderator

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