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Inspire HR screen totally unresponsive

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‎07-09-2020 14:42 - last edited on ‎07-13-2020 12:09 by Fitbit Moderator

‎07-09-2020 14:42 - last edited on ‎07-13-2020 12:09 by Fitbit Moderator

Brand new today, I wore it for an hour:  I've tried changing clock face, restart (did not respond), restarting my phone, uninstalling and reinstalling the app, taking the straps off.

 

The watch seems to be dead, the app says "device not found"  and when asked to sync gives me a red exclamation mark.

 

Please help!

 

 

Moderator edit: updated subject for clarity. 

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‎07-13-2020 12:37

‎07-13-2020 12:37

Welcome to the  Fitbit Community @Missmadame. I´ll be happy to assist with your Inspire HR screen inquiry. Thank you for trying changing clock face, restarting and syncing your tracker. 

 

Could you please try setting up your device again. Please follow the instructions of help article: How do I set up my Fitbit device?

 

Let me know how it goes and keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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