Inspire HR screen will not scroll and will not restart

[Melissal123]

This is my second Inspire HR (after my Alta HR  stopped working, and then the first Inspire HR also stopped working - third time lucky has now turned out to also not work!). The screen will display the clock only, and will not scroll. It also will not restart - when I connect it to the cable it vibrates, but does not display the battery icon like it usually does. No matter how long or many times I have held the button in while it is attached to the cable, it will not also not restart. 

Please advise what else can be tried to get this thing working. It is still syncing, and apparently still tracking, but the screen will not work and the thing will not restart. 

[YojanaFitbit]

Nice to see that you're digging into the Forums @Melissal123, let me give you a warm welcome to our Community.

Thanks for troubleshooting prior to contacting us. Sorry to hear that you've had issues with your previous Fitbit devices. Please confirm that you've followed the steps recommended in this help article: Why isn't my Fitbit device's battery charging? Check that you're charging your Fitbit in the correct way: How do I charge my Fitbit device?

Let me know how it goes. I'll be around. 

[Melissal123]

As I noted, there is no problem with charging. The problem is that the screen will not scroll, and it will not restart.