Inspire HR screen won't scroll

[CourtGw]

Ordered two Inspire HR for my kids one as a birthday gift and one for Xmas. The one I am setting up today, the screen won't swipe at all! Have tried resetting and training with no luck. And am really concerned that the Christmas gift will be just the same....

Moderator Edit: Clarified subject

[Odyssey13]

Hi @CourtGw  usually with the holidays coming up, the return window is bigger, but it's always good to plan ahead. I like how you're setting them up now.

try getting with customer support. That way your concern is noted and they will have it on file that you called.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options