Inspire HR setup issue

[slcekala]

I received my new Inspire HR last Friday.  I updated the Fitbit app on my android phone (Samsung Galaxy) and followed the directions to pair the device (charge it, agree to terms & conditions, select device), and it will not pair.  My phone's bluetooth sees it as an "available" device in Bluetooth settings.

I've tried the recommended steps in the app - toggle bluetooth on/off, sign out of & force stop the app, reboot phone, restart the tracker, etc.

The device simply won't connect.

So I downloaded the fitbit app on my Windows 10 computer and tried to pair it that way.  That also did not work.

The device appears to be on (scrolling in the setup screen with the logo), but is not responsive to me touching or tapping on the face of it.

I'm pretty tech savvy and have searched the forums and tried many other variations of the steps above in different sequences, but have still had no success.  I'm pretty frustrated and hoping someone can provide better guidance.  Maybe the device is defective?  But I don't know enough about it to tell that definitively.

[AvaholicMama]

I am having the same issues. Did you ever figure out how to fix it? I just have the regular Inspire. 

[slcekala]

I only posted this a few hours ago. No, unfortunately no replies just yet.

[AvaholicMama]

I’m on chat with support now. I can let you know what I find out?

Sent from my iPhone

[AvaholicMama]

Hello! So, my issue was that I was trying to set up an Inspire and mine is actually an Inspire HR. What type of phone do you have?

[AvaholicMama]

I just saw it in your original questions. Support had me check to see if my phone's system was updated and then if the Fitbit app is up to date. If both of those are up to date, check to see if your bluetooth is one and that nothing else is connected to the bluetooth. Once you've done that, open the Fitbit app, click on your profile picture and select "set up device." From there, make sure you have the right model for your fitbit and try setting it up. You have to make sure your phone is close to your fitbit, your fitbit is fully charged and attached to its charger when setting up. I hope this helps and let me know if it doesn't. Maybe we can brainstorm. 

[Graeme1949]

I have a similar issue involving a new Inspire HR. I cannot set it up by any means available to me.

Equipment:

LG V20 smartphone with 

   LG update VS99520c (2018.11.05) - latest version

   Android 8.0.0 (2018.10.01) 

  Checking for updates indicates that NO updates are available for these.

Computer: HP desktop with Windows 10, no built-in bluetooth

   Fitbit USB Bluetooth dongle model FB150

   Fitbit app version 2.44.1977.0

   Fitbit Connect app version WIN_20141107_2.0.0.6 

I recently received a new Inspire HR that I am trying to set up. I am having difficulty on both the phone and the computer. 

On the Phone:

The fitbit app loads & starts apparently OK, except for a message in its page header saying "No Internet Connection". I know that is false, because (a) I used the internet to download & install the app, and (b) I can see the internet connection and activity indicator at the very top of the screen. After selecting the device to set up, It stops with the "No Internet Connection" message again, this time at the bottom of the screen. 

(Further analysis shows that if an internet connection IS available, the Fitbit app claims there is not, before doing anything. If the internet is NOT available (I turned off the wifi) the app starts what it needs to do and only then says rhere is no internet.) 

I have installed, uninstalled, power off and battery pulled the phone, then rebooted and reinstalled the Fitbit app. No change. However, it has no problem seeing my old Charge 2 HR that set up using the computer as a test. 

I did contact "support about this, but the only advice they could give was uninstall and reinstall the app - which I had already told them I had done! Useless! 

On the Computer:

I found my old Fitbit USB dongle and put it in a computer USB port on the front panel. Using the Windows Fitbit Connect app I could reinstall my old Charge. However the Inspire HR is not listed as a device in that app (not a surprise), so I uninstalled fitbit connect and took the Charge out of the room (about 25 feet away). Using the Windows Fitbit app I tried setting up the Inspire HR. The app says it cannot find it, even if it is sitting right next to the Fitbit USB dongle (which I know works because I used it minutes earlier with the Charge).However the app happily connected to my Charge when I brought it back into the room.

Does anyone have any ideas about what to do next? Or should I just return the new Inspire HR and start looking at competing devices?

GCP