Inspire HR slow syncing

[philguk]

My wife and I both have Inspire HRs and both typically sync to our iPads

My sync usually completes in 30 seconds or less, hers can easily take 10 MINUTES or more

 We are using the SAME Wi-Fi and have the save version FitBit apps. We do have different iPad models but both running the latest iOS release

What should I be looking for. My wife’s Inspire is rapidly becoming unusable

Thanks

Moderator edit: subject for clarity 

[LiliyaFitbit]

It’s good to see you in the community, @philguk.

Thanks for the details shared in your post. I understand how you are feeling and recommend following our troubleshooting tips in this help article: Why won't my Fitbit device sync?

Hope this helps!

[philguk]

Thanks for the tips

It does sync, but it takes “forever”. We’ve never seen a sync failure, so sync is working. It’s just far slower than my device

Moderator edit: format. 

[LiliyaFitbit]

Thank you for your reply, @philguk.

I appreciate the additional details. I am glad to hear the tracker is syncing despite the difficulties and thank you for sharing your concern. Usually, if there are several devices or other Bluetooth products, the Bluetooth connection can be interfered. Check if having another device not nearby or turning off other Bluetooth connections helps with syncing. You can find more information about syncing in How do Fitbit devices sync their data?

Hope this helps.