Inspire HR steps count inaccurate

[Majorv]

It’s 10.30 am, I have done a bit of light housework and my Fitbit is saying I’ve done 13,000 steps??? Only had it for a few days - was it a waste of money?

Moderator Edit: Clarified subject

[NadineGavin]

This is literally my point also! I feel the count is insanely off and it’s a bit disheartening 😞 

[kawaiiko]

Please restart your Fitbit then resync.  
It won’t help your previous step count, but should help your future step count.  

please let us know if this was helpful or not 

[AlejandraFitbit]

Welcome to the Community @Majorv, @NadineGavin and @kawaiiko, thanks for the input.

I understand how are you feeling and appreciate all the efforts in trying to fix this steps issue. For tips about improving accuracy, I recommend checking the help article: How accurate are Fitbit devices?.

Several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

If it still seems like your device is undercounting or overcounting steps, try a step test. While you perform your step test, make sure you:

-Walk at a normal pace

-Don’t hold anything in your hands

-Put your arms down at your sides, swinging naturally

-Count 1 step for each foot

-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:

1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. For instructions, check the help article: How do I restart my Fitbit device?.
2. Put your device on your wrist.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know.

Let me know the outcome. 🙂

[eeeeebeeeee]

Wore mine last night to try the sleep tracker and awoke to almost 250 steps! Did nothing but sleep! Walked 5 metres to the bathroom and back to see my steps climb to a little over 350.

As the day went on I achieved over 11000 steps and 7.6km on my inspire hr (including around 1000 just sitting on my couch watching tv), whilst my iPhone recorded under 8000 steps and only 5.3km.

Bought this to track exercise, help count calories and work on weight loss, and literally to be inspired to keep moving and I’m super disappointed already as I don’t think I can trust and rely on it.

[Prdesignermom]

This iscthe 4th time it has said I logged 77K+ steps in 15 minutes, at 330 a.m., when I am quite sure I was asleep.

[Prdesignermom]

I have restarted and repaired, it has helped for a few days only. Help! I have loved my fitbit up until the last month or so...

[SilviaFitbit]

@Prdesignermom Hi there. Thanks for the troubleshooting performed prior to posting. 

Thanks for being a Fitbit user. May I know if you have MobileTrack added to your account? MobileTrack is a feature that records basic stats such as steps using your phone's sensors if you don't have a Fitbit device available. If there was a fan or anything buzzing nearby, or if your phone was vibrating, that might have caused you to get incorrect steps during that time.

If this is the case, let's try the following steps:

1. Open the Fitbit app and tap your profile picture.
2. Tap MobileTrack:
3. For Android devices, tap the trash icon at the upper right corner.
4. Follow the on-screen instructions to remove it from your account.
5. Continue syncing your Inspire HR

Hope this helps.