Inspire HR won’t turn on

[LisaB64]

My Inspire HR won’t turn on. Screen is black. Tried the 5 second tip but nothing. Doesn’t vibrate either. Tried changing clock face and got message that it can’t be changed because device is not connected. Any other tricks or is it just dead? 

[LAP102]

Mine bricked as well this morning. Had the reboot happy face and then saw the fitbit square with a 100. tried to find it in help but nothing. rebooted again and now it won't respond at all. It's a brick. 

[allisonodell]

I’m having a similar issue. First my inspire HR stopped scrolling. I tried restarting it but it didn’t help. Then this morning the display wouldn’t turned on. I’ve reset it countless times with the smiley coming up but it doesn’t help. My phone can sync to it, and the green light on the back is on. When I press the button it vibrates and the display flashes once very quickly but is basically useless. I got this just over a year ago, meaning the warranty is expired. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @LisaB64, @allisonodell and @LAP102.

@LisaB64 Thanks for the details shared in your post and for already trying to resolve the issue. I recommend following our complete troubleshooting tips in Why isn't my Fitbit device's battery charging? If your tracker responds, you can connect it to your Fitbit account by doing the following:

1. Open the Fitbit app, tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

@LAP102 @allisonodell I am sorry that you are going through the same situation, I understand how you are feeling and appreciate your troubleshooting efforts. If the issue persists after following the troubleshooting instructions from this help article, I recommend getting in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

Hope this helps.