Inspire HR stopped working

[phoebe04]

I’m writing under my daughters as she is a minor.  Her Fitbit was working last night and this morning she showed it to me and it was dead so she put it on to charge.  This has done this before and a day later it started working.  I have tried to restart or reset it and it will not do anything.  She has had it charging all day long and it is still not working.  She has it on but I really like it to track her sleep because she has epilepsy and make sure she gets enough sleep and she likes it to track her her steps to see if she can beat others that have Fitbits.  Thank you for any help. 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @phoebe04.

Thank you for sharing the details of the issue you’re experiencing with your daughter's tracker. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

Let me know how it goes.

[phoebe04]

I have tried it all it is a blank screen on the Fitbit.  I cleaned it out the day before I wrote this and had it plugged in the the charger all night long and it didn’t turn on.  I left it alone while I contacted you all about it and I just had her grab it to check it and it had a smile face on it and said it was at 1%.  She just put it on to charge.  So will see how it goes.  How long do they last and am I going to have to get a new one for her.  I don’t know if the warranty is up.  
Nicole

[LiliyaFitbit]

Thank you for your reply, @phoebe04.

I appreciate your efforts and the additional details. I understand your concern and hope the issue is resolved after following the troubleshooting instructions. You can take a look at this page for more information about the warranty policy.

Keep me posted on the outcome.

[AFGIndy]

I purchased my Fitbit Inspire HR on 1/23/2020. It started malfunctioning and wouldn't power up after troubleshooting with customer service. So, they sent me a new Inspire on 7/17/2020. This week, my 2nd Fitbit Inspire HR stopped working. I called again and went through the troubleshooting steps, ordered a new cable, etc, etc...no luck. I just don't understand how a product only lasts 6-8 months, then goes kaput. They offered my 35% off my next Fitbit, but why in the world would I ever want a new one, when the one I purchased AND the replacement both stopped functioning in less than a year? Cheap, terrible quality product. Moving on and not looking back. Bye Fitbit!

[LiliyaFitbit]

Welcome to the Fitbit Community, @AFGIndy.

I appreciate your participation in the Forums and sharing your experience. Thank you for your troubleshooting efforts and for working with our Support team. I am sure they tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling and appreciate your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome. I respect your decision and hope you could give Fitbit another opportunity in the future. 

See you around.