Inspire HR stuck on clock screen

[emcgrory]

My fitbit is stuck at the clock...no way to get it to do anything else. I have made sure it is completely charged, but nothing works. It is a Fitbit Inspire HR that I got for Christmas. 

Moderator edit: subject for clarity 

[emcgrory · Accepted solution]

Actually I cannot tell if it is completely charged as that screen won't come up either. Last night it stopped working so I attached it to the charger overnight. Still getting nowhere today.

[Stan135]

I'm having the same problem as of yesterday, I recharged as well, but it still won't go beyond the clock screen, even when depressing the button.   As far as "answered"? I can't find any original 'answer'. 

[Stan135]

Just found the solution in one of the other posts.  Connect watch to charger, hold in button for five seconds until a smiley face comes up, this clears everything.  It worked for me, I had to hold it a bit longer than the 5 seconds suggested, but all is good now.  Hope this helps. 

[lizlog]

Put on charger, held in the button and waited for smiley face my Fitbit working now. Thanks

[Kathytoo]

I tried the five second restart at the instruction of a live chat help person. When I attached the device to the charger and hel the button in it went black and now is totally dead. Glad that method helped some of you. 

[Pay-So812]

I'm glad that worked for you Stan135, I plugged in my charger, cleaned the back of my Fitbit AND the charger, and I still can't get past the clock face.  I have no idea how much it's charged.  Not sure if it's counting my steps either 😞  I'm pressing the button till the face goes blank and beyond to try and get it restarted . . . NOTHING.