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Inspire HR stuck on setup screen

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‎12-25-2019 13:55

‎12-25-2019 13:55

I can't get it past the set up screen. I've added it to my account and it has synced with my phone, but I'm getting nothing on the screen but the setup address. The box says it's an inspire hr, but the sleeve inside says inspire. Is it possible it's been packaged wrong? The app says it's due a software update, but I can't download it from my phone or laptop.

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4 REPLIES 4

‎12-25-2019 14:46

‎12-25-2019 14:46

Having same problem been trying to update all day just gets stuck

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‎12-25-2019 16:12

‎12-25-2019 16:12

Me too. The update never gets past 6%. Very frustrating on Christmas Day. 

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‎12-29-2019 12:35

‎12-29-2019 12:35

After some deafening silence from Fitbit I managed to update it on my pc, but I had to turn the Bluetooth off on my phone to do it. 

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‎12-30-2019 08:03

In response to Lesley12345

‎12-30-2019 08:03

You’re lucky!  I’ve rebooted both devices, removed and reinstalled the app, turned Bluetooth on and off etc enough times to go mad.  It won’t go past 2% without the update crashing.  I have an interesting piece of wrist jewelry instead of a working device.  Fitbit needs to get on it.

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