Inspire HR syncing but showing wrong time

[JP10]

Tonight I successfully updated my Inspire HR firmware (to Version 34.20001.88.11) and then began looking at what had changed.  While I was looking at the new-style Settings screen, I accidentally pressed one of the options - I assume it was Clear User Data as almost everything on the Fitbit reset to 0 (the exception being the hourly activity which for some reason still shows how many times I hit 250 steps today).  In itself, this isn't a problem for me, however, the time being shown is now out by an hour - and that, obviously, is a big problem.

After syncing numerous times (and getting a Refreshing/Syncing/Sync Complete message on the app) the app on my phone still shows all today's data (I assumed it was probably going to disappear, so I'm happy it didn't).  However, whatever I do I cannot get the time to correct itself.

I have rebooted the device multiple times, both by attaching it to the charger and pressing the button for 5 seconds and by selecting Reboot Device from the Inspire HR's settings.  I have logged onto my Dashboard online and checked the right country and time zone were selected - they were.  I then changed my time settings to an incorrect one (which was 3 hours different to 'mine') and Synced and Rebooted. The time displayed on the Fitbit didn't change.  I changed the setting back to the correct country/time zone again and Synced/rebooted a few more times.  Still no change.

I've also turned bluetooth on and off on my phone to see if it jogged the sync into doing something new.  Needless to say, it didn't.

I've run out of ideas and can't find any suggestions on the forum that I haven't already tried.  I've been trying to resolve the issue for a couple of hours now, so I doubt it's going to suddenly resolve itself.

Can anyone help? 

Thanks.

[JP10]

Can't find an option to edit my original post, so am adding a second message to the thread with an update on the problem.

I noticed that my online Dashboard was showing that the device hadn't sync for a couple of hours - this is despite repeated confirmations on the phone app that it had successfully synced.  So, in an effort to get the sync working, I turned my phone's bluetooth on and off (which I'd already done before) and when that made no difference, told the phone to forget the Inspire HR with the intention of reconnecting it and making it sync etc.

However, after 10 minutes of not my phone not being able to find the Inspire HR at all, it can now see it but can't pair.  I've rebooted the phone and the Fitbit to no avail.

So, currently, I have a device that is showing the wrong time and which I can't connect to my phone - meaning I don't have a hope of getting it to actually sync and correct itself.

It was absolutely fine before the firmware update.  

[JP10 · Accepted solution]

After a night's sleep, more fruitless attempts to connect my Fitbit to my phone via bluetooth and with no suggestions on here, I phoned Fitbit Support.  My device is now working.

I'm adding the fix I was given to the thread for anyone reading this with a similar problem - but I can't guarantee it'll work the same way for everyone.

1. Charge the Fitbit.
2. Open the phone app.
3. Open Account (tap on user picture in top left of screen)
4. Tap Set up a Device
5. Follow the instructions - by the end my HR was showing the right time and was displayed under connected devices on my phone's bluetooth page under settings.

It seems to be syncing OK as the number of steps on the phone app agrees with the number on the device and the online Dashboard, which also shows the right 'last synced' time (ie, 1 minute ago).  I wore the HR overnight and, so far, none of the sleep data has been transferred to the app etc, but that might be to do with it not being 'fixed' while I was in bed - I'll have to see what happens tomorrow morning before I can say whether there's a problem with it or not.