Inspire HR touch screen malfunction

[HeatherJ_72]

I took a video of me trying to reset. Holding the button for 20+ sec all I see are tiny flashes of dots. Screen is completely black ALL THE TIME. This started last night, so I assumed it was low battery. But after charging to to 100% and trying to reboot within 15 minutes battery is already down to 87%. I even updated the Ann and my Android Software. Nada...

Moderator Edit: Clarified subject

[JohnnyRow]

To restart  Charge 2

Maybe you didn't have charger connected when trying restart.

[HeatherJ_72]

I'm not a complete idiot. Yes it was connected. Unfortunately the video
file seems to large to send

[HeatherJ_72]

I'm not a complete idiot. Yes it was connected. Unfortunately the video file can't be attached. After 20 secs holding the buttons still nothing. I've tried 5 or 6 times today connecting directly to wall socket via the USB charger. Also through a surge protected power bar and directly to a computer usb port. All give same results.

[HeatherJ_72]

When the "smiley face" comes up it's very faint and has only 1 eye.

I wish I could post the pics. 

_ )

[AlvaroFitbit]

@HeatherJ_72 Thanks for stopping by!

Sorry to hear about this and thank you for troubleshooting this issue following @JohnnyRow instructions. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[HeatherJ_72]

No this didn't solve the problem, also the FULL charge last about 11 hours. So I charge before I go to bed, when it reaches 100% I can track my sleep, but then have about 10-20% charge remaining after 10 hours. So I have to charge multiple times per day. So much for the charge lasting upto 7 days!! I'd settle right now for 24 hours!!

[AlvaroFitbit]

@HeatherJ_72 thank you for the update. I noticed that you already have a ticket with our Support team so please keep working with them to find a solution.

I'll be around.