help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire HR touch screen problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2020 12:39 - last edited on ‎10-07-2020 19:12 by

‎10-05-2020 12:39 - last edited on ‎10-07-2020 19:12 by

My inspire touch screen has stopped scrolling at all reliably. Sometimes it lags, sometimes it gets hung on one screen. Sometimes it scrolls fine, but only down and then not back up again. I have tried the recommended tips in terms of changing the clock face, syncing to my moto x4, and restarting the device, to no avail. It's about 6 months old, so still under warranty, but it's super unclear how to navigate the warranty process, and I can't seem to get on a chat with support.

 

What do you recommend as next steps in terms of troubleshooting?

 

 

Moderator edit: subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-07-2020 19:09

‎10-07-2020 19:09

Welcome to the Fitbit Community, @SunsetRunner.

 

I am sorry to hear the touch screen on your Inspire HR stopped working properly. Thank you for trying to resolve this and providing the additional details. I understand how you are feeling and I am here to help. I am sorry to hear about the difficulty you've had trying to contact our Support team, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes