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Inspire HR touchscreen not working

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‎11-04-2020 03:13 - last edited on ‎11-04-2020 17:40 by Fitbit Moderator

‎11-04-2020 03:13 - last edited on ‎11-04-2020 17:40 by Fitbit Moderator

I’ve had my inspire HR since mid January and I’ve enjoyed it. I’ve notice recently that the screen doesn’t scroll and stopped vibrating.
PLEASE NOTE:

I have reset the device multiple times while connected to the usb. A vibration isn’t felt during manual resets either. 

The display only shows the date/time. I can’t scroll or tap to view other options. The lightbulb icon doesn’t acknowledge my tap either. 

Do inspires HR have a lifespan of 10-11 months?

thanks 

 

Moderator Edit: Clarified subject

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‎11-04-2020 18:02

‎11-04-2020 18:02

Hello @ForMysteps thanks for your post, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Inspire HR isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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‎11-04-2020 18:20

In response to RicardoFitbit

‎11-04-2020 18:20

Thank you for this notice and placing a ticket in with customer support with such quick timing
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