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Inspire HR unresponsive

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‎03-12-2019 11:13 - last edited on ‎03-12-2019 15:34 by Moderator Alum

‎03-12-2019 11:13 - last edited on ‎03-12-2019 15:34 by Moderator Alum

Both my husband and I received an Inspire HR from our insurance company.  

 

Mine works great and easily synced to my phone.

 

His will NOT fully charge (stops at 94%), and will NOT show any displays beyond the Fitbit icon.  It also will NOT sync to any ANY device.

 

im guessing it’s a dud.

 

Moderator edit: title for clarity

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5 REPLIES 5

‎03-12-2019 12:14

‎03-12-2019 12:14

@DJ2175 Welcome!  Has your husband tried to restart the device?  Is the phone he's trying to sync with one of the supported devices?

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎03-12-2019 12:28

In response to Heather-S

‎03-12-2019 12:28

We don’t even care if his Inspire sinks to anything, he just wants it to work.
I did try the restart, but no luck.
Thanks for trying to help.

Sent from my iPad
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‎03-12-2019 14:48

In response to DJ2175

‎03-12-2019 14:48

@DJ2175 when trying to restart make sure the ‘smiley face’ shows up on the display.  If you don’t see that, it may not have restarted.  If you cannot get beyond that point you will probably have to contact support or ask your insurance company to exchange it.

 

Hope you get it going.

Scott | Baltimore MD

Charge 6; Inspire 3; Luxe; iPhone 13 Pro

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‎03-12-2019 15:31

In response to Baltoscott

‎03-12-2019 15:31

@DJ2175 Just wanted to provide the step by step instructions for a restart. If the issue persists, please let me know!

 

 

@Baltoscott @Heather-S Thanks again for all the assistance! I appreciate the help. 

 

Want to get more deep sleep? Join the discussion on our Sleep better forum.

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‎03-12-2019 19:35

In response to Baltoscott

‎03-12-2019 19:35

No smiley face on this watch. Thanks.
I’ll contact customer support.

Sent from my iPad
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