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Inspire HR won't set up

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‎04-08-2021 03:24 - last edited on ‎04-09-2021 05:30 by

‎04-08-2021 03:24 - last edited on ‎04-09-2021 05:30 by

I have not been able to synch my fitbit for almost a year now. I have an Huawei Honor 10, which should not be a problem, I have checked multiple times that I had the last version of the app and a compatible version of Android OS. I have followed all the steps given in the help manuals. Including removing all fitbit device from the app, so now I can't link them together, it is recognised by my phone because I get the number combination to link them, but then it just charges for hours on end. 

The screen is fine, the swiping and charging too.

I'm not sure what I can do to fix this.. 

 

 

 

Moderator edit: subject for clarity 

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‎04-09-2021 05:29

‎04-09-2021 05:29

Welcome to the Fitbit Community, @Mabaddon.

 

Thank you for sharing the details of the issue you’re experiencing. I understand how you are feeling and appreciate your troubleshooting efforts. I recommend confirming our complete troubleshooting instructions in Why can't I set up my Fitbit device?

 

Hope this helps!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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