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Inspire HR won't setup

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‎05-14-2019 03:15

‎05-14-2019 03:15

Hi,

Just got an inspire hr 

Am using android phone 8.1.0 (oppo)

It will suddenly stop downloading (during that slow agonising 30mins wait). I've wasted nearly 3 hours today.

Very frustrating.

 

Can someone help?

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4 REPLIES 4

‎05-14-2019 04:33

‎05-14-2019 04:33

Hello @Esme319 and welcome to the Help forums.  What model Oppo phone are you using?  Is it on the list of compatible devices?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎05-14-2019 15:24

In response to LZeeW

‎05-14-2019 15:24

Have you tried with your phone connected to wifi then again to cellular. 

Most android phones share the same antenna for bluetooth and wifi.  Some phones have trouble updating firmware through wifi

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‎05-14-2019 17:21

In response to Rich_Laue

‎05-14-2019 17:21

Hi there
Thank you for your response.
Guess what happened?
I tried setting up with another phone, samsung, and it worked just fine!
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‎05-16-2019 04:07 - edited ‎05-16-2019 04:11

In response to Esme319

‎05-16-2019 04:07 - edited ‎05-16-2019 04:11

Glad to hear your back on track @Esme319 .

You should mark your last post as the solution. 

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