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fitbit app asked me to login for security purposes and the inspire device and all data were gone

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‎05-15-2019 04:40

‎05-15-2019 04:40

the fitbit app asked me to login this morning for security purposes and my inspire device and all data were gone 

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‎05-16-2019 02:02

‎05-16-2019 02:02

Hi @jce3 Did you log into your existing account? Or did you accidently open a new account? Usually when all data disappears in this way it is because the person has accidently opened a new account.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-16-2019 02:46

‎05-16-2019 02:46

What device were you on, your phone?  Is all your data gone if you log onto the dashboard on a computer?

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