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Inspire HR won't sync

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‎01-11-2021 12:50 - last edited on ‎01-12-2021 03:16 by Fitbit Moderator

‎01-11-2021 12:50 - last edited on ‎01-12-2021 03:16 by Fitbit Moderator

My Fitbit Inspire HR periodically gives me a No Internet Connection warning when in-fact I am connected. The "Fix it" button only opes my WiFi settings, which is of no help because I am already connected.

Today I discovered that this issue occurs fo me when ever I turn my VPN on. With VPN on, Fitbit cannot see that my android is connected to the internet. Turn VPN off, and it sync's. I have my VPN on constantly. I discovered this correlation by accident. Hope they can fix this issue in an App update soon.

 

 

Moderator edit: updated subject for clarity

 

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‎01-12-2021 03:16

‎01-12-2021 03:16

Hi @Man-in-Blue, welcome to our Fitbit Community. I totally understand how you feel about the connection issues that you have experienced with your Inspire HR. Your feedback and comments are appreciated since this helps us to keep improving.

 

In the meantime, please follow the troubleshooting steps that are listed in this help article, which are great in order to fix syncing issues.

 

I'll be around if more assistance is needed.

JuanJo | Community Moderator

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