Inspire HR won't sync

[JohnRoberts666]

Here we are again. Inspire HR has not been able to sync with any app since Jan 30th. I've rebooted the watch, uninstalled and reinstalled the apps on both my Android phone and laptop, switched Bluetooth on and off numerous times, and still won't sync. Watch and apps are paired and the watch appears to be working OK.

All I get is 'sync is taking longer than usual. Sit tight.' but I think 6 days of trying is long enough. Now I can't update any exercise or HR data, not switch off any of the vibrating alarms in the watch so it's waking me up at all hours. 

Unless someone can think of anything else to try, it will be syncing itself to the bin and I shan't be buying another Fitbit. 

Moderator edit: subject for clarity 

[Julia_G]

Hi, @JohnRoberts666 , if your Inspire HR has synced with your app previously, then it definitely will sync again, so don't throw it in the bin!

First, your post indicates that you have tried it with more than one app/device.  That's absolutely fine, but it can making syncing difficult to impossible if your Fitbit is tryng to sync with more than one device at the same time.  So decide which one you are going to try, and make sure bluetooth is turned off or out of range on any other device.  So, if you smetimes sync with your phone, and sometimes sync with your laptop, choose which one to try, and turn off bluetooth on the other.  (I would recommend turning off BT on laptop and trying with your phone.)

Then log out of your Fitbit app and log in again (do make sure you know the email address and password you use for your Fitbit account).  This should force a sync.  If not, try bluetooth off on your phone (keep it off on your laptop...), wait a minute, then toggle on again and try to force a sync.

If neither of these works, it can often help to set it up as a replacement device.  You will not lose any data doing this.  Please do NOT remove your Fitbit from the account first!  

On your account screen (to get there click on the little picture icon top left on home page on the app) scroll down to "set up a device".  Choose Inspire HR.  You will get a message sayng that you already have an Onspore HR attached to your account.  Do you want to replace it?  Confirm that you do and follow the instructioons from there.

Hopefully these steps will get you syncing again.  Let us know how it goes!  If it doesn't work, please post again letting us know which phone you use, as there may be specific instructions that might help with your device.

Good luck!