Inspire HR won't turn on

[Hester_L]

My Inspire HR was fully charged before it stopped working. Black screen, but green light flashing. Asked support team online and tried rebooting but didn't work. Support team asked me to ask on the forum; it looks like there is no hope of getting the device to work any more. Disappointed.

Moderator edit: subject for clarity 

[EmStand]

The same thing has happened to me. And just within the last couple days. I can get it to light up when it’s plugged in, and it says the battery is at 80% or more, but when I take it off the charger, I can’t get the screen to wake up.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Hester_L @EmStand.

@Hester_L Thanks for the details shared in your post and for already trying to resolve the issue. I am sorry to hear about the disappointment this situation has caused. Thank you for working with our Support team and following the troubleshooting instructions. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I appreciate your understanding and hope to keep you in the Fitbit family. 

@EmStand Thank you for joining the thread and sharing that you're experiencing the same issue with your device. I appreciate the details provided. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Have a nice day.

[MrsVee021]

I was a fool to waste good money on the Inspire HR model that didn't work a full year. I was found I was so wrong in the warranty time frame, 90 days. My first Inspire still works so I didn't flinch buying the model up. Now it sits in the box on the shelf and it will not turn on, I know it is charged, but the goofy screens I was getting when I did reach out to chat, I believe that person knew I had a defective model and because it was past 90 days, I was just screwed. This was a great idea, but now once this one craps out, I will never again buy another one ever. 

[EmStand]

I’m surprised about the warranty - I purchased mine about 10 months ago, and just after I posted my first reply on here, I contacted FitBit and they said I was within warranty, so they processed a replacement. Looking at the FitBit website, it says all new products have a warranty of 1 year, but all refurbished products have a warranty of 90 days: https://www.fitbit.com/global/us/legal/returns-and-warranty.

[Hester_L]

I share your disappointment. My HR Inspire died just after 13 months of normal wear. I would never buy Fitbit. Now I am beginning to use Miband. It is cheaper and not less versatile.

[LiliyaFitbit]

Welcome to the Fitbit Community, @MrsVee021. Thank you for your replies, @EmStand @Hester_L.

@EmStand I am glad to hear you'll receive a replacement. Thank you for posting the update here. I understand your concern and recommend contacting our Support team as they can view your tracker's information in detail. 

@Hester_L I understand how you are feeling and appreciate your feedback. I respect your decision and wish you the best of luck with your health and wellness goals.

@MrsVee021 Thank you for joining the thread and sharing your experience and feedback. I am sorry to hear about the frustration this situation has caused. Since you've been in touch with our Support team regarding the issue with your Inspire HR, please don't hesitate to contact them back for further assistance. I know they will be glad to help you out and provide a solution. You can click here to get connected with them via chat or phone.

See you around.

[MrsVee021]

You got lucky, I was within the year when I called and they told me 'too bad' and me try some stuff, but it's totally defective and I am so mad I am out of good money especially how hard the last year has been and if I knew I'd be laid off and only now back to work part time, I would have kept that money for sure. 

[LiliyaFitbit]

Thank you for your reply, @MrsVee021.

I am sorry to hear about your experience, I understand how you are feeling. I am sure our Support team tried their best to help you, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. In case you have any doubts about the outcome, please don't hesitate to contact our Support team back. 

See you around.