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Inspire HR won't update

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‎09-06-2020 07:53 - last edited on ‎09-07-2020 11:27 by

‎09-06-2020 07:53 - last edited on ‎09-07-2020 11:27 by

My Inspire HR has been updating for almost 2 hours. It is beside my iphone and both are plugged in and fully charged. At this point the phone says "updating" and the fitbit screen is just black. Doesn't even show the % charged. Can anyone help?

 

 

Moderator edit: subject for clarity 

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‎09-07-2020 11:24 - edited ‎09-07-2020 11:26

‎09-07-2020 11:24 - edited ‎09-07-2020 11:26

Hi @clunyjoan, it's nice to see you again in our Community Forums.

 

I am sorry to hear about the difficulty you're experiencing updating your Inspire HR. Thanks for the details shared, I am here to help. I recommend making sure your tracker is charged and then try these steps:

 

  1. Turn your tracker off and on again using the instructions in How do I restart my Fitbit device?
  2. Restart your phone, and retry the update: How do I update my Fitbit device?

By the way, I've moved your post to Inspire & Inspire HR board so we can keep our forums organized.

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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