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Inspire not updating steps

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‎09-02-2020 09:33

‎09-02-2020 09:33

This morning I walk 6.10 miles and my inspire only register a little over 6,000 steps, then I did P90x and it did not register my movements either. Is the second time I’m having issues with the inspire watch. Very disappointed with this product. 

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‎09-07-2020 12:48 - last edited on ‎03-12-2025 11:45 by Fitbit Moderator

‎09-07-2020 12:48 - last edited on ‎03-12-2025 11:45 by Fitbit Moderator

@Zaidah Welcome to the Community. 

Sorry to hear that your Inspire isn't counting all your steps. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may be still but you could be moving or walking. This may happen when you are pushing a cart or holding bars while walking or using a treadmill. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.

Alvaro | Community Moderator

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