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Inspire HR

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‎05-11-2019 20:42

‎05-11-2019 20:42

My Inspire HR worked yesterday just fine and today the screen is blank and won't do a thing. Connected to Fitbit via my Samsung tablet. Fitbit states there is a Firmware update. A message states cannot connect to tracker and won't complete the update. I don't think my inoperative Inspire HR can receive the bluetooth signal to complete the update. My Inspire HR is only a month old and is down for the count. What to do know?

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6 REPLIES 6

‎05-12-2019 01:26

‎05-12-2019 01:26

Hi @Kushie2019  Tried restarting the Inspire multiple times, then leave it on chargefor a couple of hours and repeat the restrarts etc. If that doesn't help, please come back here for further assistance.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-12-2019 13:50

In response to NellyG

‎05-12-2019 13:50

I followed your instructions. Got the smile face 3 or 4 times and placed on
the charger for a couple of hours. The smile face will come up multiple
times but only when connected to the charger. When I remove the Inspire
from the charger the smile face will not come up and the device will not
come to life. I feel it pulsing throughout the procedure but no start up.
Is the new firmware update created to fix this issue if I can get the
device to work?
Thanks for your help so far.
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‎05-12-2019 18:21

In response to Kushie2019

‎05-12-2019 18:21

Hi again @Kushie2019  Im sorry that didnt fix it. I have flagged a moderator for further assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎05-12-2019 18:46 - last edited on ‎09-03-2024 12:18 by Fitbit Moderator

In response to NellyG

‎05-12-2019 18:46 - last edited on ‎09-03-2024 12:18 by Fitbit Moderator

Hi @Kushie2019 , a warm welcome to the Community! Thank you for performing the restart, advised by @NellyG .

@NellyG, nice to see you around. Thanks you for your willingness to help and for the tips provided.

@Kushie2019 I've informed Support about your case. They will be contacting you over Email. Please keep an eye on your inbox.

Let me know how it goes.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎05-12-2019 18:50

In response to NellyG

‎05-12-2019 18:50

Thanks for your help. My Inspire is making a few pulses here and there but
no startup.
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‎05-12-2019 18:58

In response to JuanFitbit

‎05-12-2019 18:58

Thanks for the quick contact and the referral. Hope to get my Inspire going
again real soon as it is only a month old. Couldn't believe how it just
stopped and went blank overnite. I see there is a firmware update waiting
to download but I can't get my device to connect to see if that might be
the answer.
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