Inspire has given me more issues than any other fitbits I have had - 6 issues (so far). 1. Band issues. 2. Not syncing. 3. Not swiping. 4. Unpaired from phone, with lost data. 5. Blank screen. 6. Split screen that quivers.
I have been a fitbit owner since 2011. I began with 2 or 3 Ulta's, then the One, and the Zip. I tried the Charge and the Flex for awhile, as well. May of 2019 I bought myself the Inspire. Loved it....at first.
1. About 4 months into the purchase, the band fell off. Turns out the device cracked where the pin from the band inserts. No force was being exerted on it at the time, nor ever, and I do not get the inspire wet or in contact with chemicals that could damage or weaken the product. I reported this to the company and they did replace it. The replacement, which is less than than 7 mths old, has now done the exact same thing!!! Looking at the Community I see others have had the same problem, too. This should not happen so soon and without good cause. (Design/manufacturing problem????)
2. I also have had issues with this particular model often not syncing, despite using ALL trouble shooting recommendations per fitbit website. On at least 3 different occasions, it just would not sync. Red exclamation point says "no device found". One of those times, it took 4 days and it finally sync'd on it's own. Unacceptable!
3. Another issue I have with this device is that occasionally I am unable to use the swipe function. For several days it would not swipe. I did a device reset (numerous times) and eventually one day, swiping feature was back, not sure why.
4. My 4th frustration with the Inspire was that one time it also unpaired with my phone. Not sure why on this, either. Nothing else on my phone unpaired, so it was specific to the Inspire. In this instance, I was able to re-pair the device, but did lose all the data from the unpaired time frame.
5. There are times when I have a blank screen. Nothing I do brings it back. I just have to wait it out.
6. Lastly, a brand new one, right out of the package, has a split screen that quivers and is unreadable. Functioning fine as far as syncing, pairing, charging. Restarting doesn't help, either. WOW! Unbelievable!
This is A LOT of trouble with one device in my book. I do not know what can be done for me, but hoping that by posting it, others can relate, add their issues, and that the company can be made aware.
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