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Inspire SmartTrack isn't working

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‎01-10-2021 00:47 - last edited on ‎01-11-2021 09:51 by Moderator Alum

‎01-10-2021 00:47 - last edited on ‎01-11-2021 09:51 by Moderator Alum

I have a Fitbit Inspire and it doesn’t always track my walking. I have it set on anything over 10 mins which I know I’ve done some days but it doesn’t register. Last week it missed out Tuesday and Wednesday completely and I did at least 30 mins with my dog!

 

 

Moderator Edit: Clarified subject

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‎01-11-2021 09:51

‎01-11-2021 09:51

Welcome to the Community, @Pastsbake36.

 

Thanks for troubleshooting this SmartTrack issue. We've found that some customers have a better experience with SmartTrack if they try wearing their tracker on a different wrist. Because SmartTrack recognizes activities based on the continuous movement of your arms, in some cases, changing the wrist that you wear your tracker on can improve activity recognition.


Remember that if you change your wrist, you should also change your handedness setting. 

 

Let me know the outcome.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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