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Inspire and ActiveFit

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‎08-11-2019 13:42

‎08-11-2019 13:42

In the Fitbit app- when I click on sleep, it takes me to the ActiveFit app. This gives me no information. I can’t get the charts that I used to. I have emailed, called, and tweeted and I got no where with customer service. I have reset everything and restarted everything and nothing works. Anyone have success fixing this?

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‎08-12-2019 12:55 - last edited on ‎06-24-2025 05:59 by Fitbit Moderator

‎08-12-2019 12:55 - last edited on ‎06-24-2025 05:59 by Fitbit Moderator

@Gina87, welcome! It's great to see you around! 

Let me help you with your Fitbit app opening ActiveFit. The team is aware of this issue and is currently investigating it so it can be resolved for all users. I do appreciate your patience in this regard.

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-12-2019 13:10

In response to AlvaroFitbit

‎08-12-2019 13:10

Thank you. This is been a constant issue. It was reported and fixed and then it happened again. I’m hoping for a permanent solution. Or I’ll just get a brand of fitness tracker that works. Thanks again

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