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Inspire app syncing is inconsistent

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‎12-28-2020 14:36 - last edited on ‎12-29-2020 05:13 by Fitbit Moderator

‎12-28-2020 14:36 - last edited on ‎12-29-2020 05:13 by Fitbit Moderator

I have had my Fitbit Inspire just over 24 hours and have become increasingly infuriated with how inconsistent and energy draining it is to try and get the watch and app to sync properly. I must have turned my Bluetooth on and off at least 20 times.

 

My steps are accurate and consistent between the two, but my hourly activity and weekly exercise is way off and nothing on the troubleshooting pages has changed this.

 

I don't know why syncing is so difficult! This has been a bad start to my fitbit relationship.

 

 

Moderator edit: updated subject for clarity

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‎12-29-2020 05:12 - last edited on ‎02-12-2025 12:51 by Fitbit Moderator

‎12-29-2020 05:12 - last edited on ‎02-12-2025 12:51 by Fitbit Moderator

Hi @belfastbanana, welcome to our Fitbit Community. I totally understand how you feel about the syncing issue that your Fitbit Inspire has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat and email. In case the issue persists, please reply to their last email and they'll be happy to follow up and assist you accordingly.

I'll also be around if any question arises.

JuanJo | Community Moderator

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