help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire black screen

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-05-2020 07:44 - last edited on ‎03-06-2020 05:55 by Fitbit Moderator

‎03-05-2020 07:44 - last edited on ‎03-06-2020 05:55 by Fitbit Moderator

My inspire screen went black.  Tried to reset, still fibrates but still black.  Frustrated.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-06-2020 05:57 - edited ‎11-06-2023 04:38

‎03-06-2020 05:57 - edited ‎11-06-2023 04:38

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that you're going through this situation with your Inspire's screen. Thanks for taking the time to restart it prior to contacting us. 

Since the restart didn't work,  please check in your Fitbit app if your Inspire is still syncing. If so,change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎03-06-2020 05:57 - edited ‎11-06-2023 04:38

‎03-06-2020 05:57 - edited ‎11-06-2023 04:38

Hi there @SunsetRunner, welcome to the Community Forums. I'm sorry to hear that you're going through this situation with your Inspire's screen. Thanks for taking the time to restart it prior to contacting us. 

Since the restart didn't work,  please check in your Fitbit app if your Inspire is still syncing. If so,change the clock face to a different one to see if this brings back the display. Don't worry if you cannot see anything on the display by now, this process is done through the Fitbit app. 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes